Best prices and high customer satisfaction don’t always go together. However, customer satisfaction levels become elevated if you place expectations at the forefront while combining technology to assist with a streamlined, organised quoting and installation process. 90% of homes in the Perth Metropolitan Area of Western Australia possess similar electrical and building characteristics that PSW can remotely assess for compatibility. Should remote assessment indicate that a site visit is required, we will send out a technician to complete this. Continue to see how much more PSW can save you.
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Customers expect good products and services at a competitive price. So, we developed a process to make the best solar and energy technology accessible to more. The requirement for sustainable energy is imperative. Affordability is only sometimes associated with low quality. Should high-standard processes be implemented for most home designs, affordability enhances the high-quality uptake of renewable energy.
Although there may be lower-cost solutions than PSW, an investment of resources in areas where ideal customer outcomes are most likely to be expected, such as aftercare, should not be discounted. Aftercare in the form of PSW Life Support assists ongoing customer satisfaction beyond the point of sale. Better outcomes exist from a combined volume of happy customer solutions over time alongside balanced prices rather than sales teams and home appointments.
An alternative approach that resonates with the modern customer within a majority of instances. PSW Ranking ›
What we need from you
A clear, well-lit photo of your electrical switchboard, including the meter box and meter number
This helps us to determine the meter age and suitability to receive solar, the number of phases you have at point of supply, available space for additional electrical circuits, and helps us to identify the need for any upgrades.
An example photo of an energy meter, main fuse and electrical switchboard
An example photo of a sub-board. Sub-boards may located away from the main switchboard on your property
A copy of 2x Synergy bills (all pages). Preferably one for summer and one winter
Your Synergy Bill provides us information about how much energy you currently use, this is essential for us to make sure we provide you with a quote for a system that suits your needs. We ask for two bills as this gives us a more complete picture of your energy consumption over the course of a year. It’s important the bill we receive has all pages so we can verify the supply address and NMI number for your energy meter.
A photo of an area to mount new equipment within 5m of your existing electrical switchboard
In Western Australia there are regulations that govern where we can or cannot install solar batteries and inverters, this photo helps us to identify a suitable area at an early stage so we can accurately plan the installation.
Where batteries CAN be installed
- External walls of the home (with required clearances)
- Garages that are non-habitable
- Locations protected from direct sun, weather and vehicle impact
Where batteries CANNOT be installed
- Inside habitable rooms (bedrooms, living rooms, kitchens)
- Ceiling spaces or wall cavities
- Under stairways or in emergency escape routes
- On roofs
- Too close to doors, windows or vents into living spaces
Minimum Safety Clearances
- At least 600 mm horizontally from doors, windows, or vents into habitable rooms
- At least 900 mm vertical clearance above or below restricted openings
- At least 1000mm (1m) clearance from other services (Gas, Water)
- Additional clearances may apply depending on battery model and manufacturer
Fire and Impact Safety
- Fire-resistant backing is required if installed on a wall adjoining a living space
- Bollards or barriers are required where vehicles could impact the battery
A photo of your existing inverter or battery storage system (if you have existing equipment), including a clear photo of the information sticker (usually on the right side of the unit).
We need to know the make and model of any existing equipment, as this will tell us if we can integrate with existing equipment, if we need to replace existing equipment, and what new kit will work as an effective replacement.
How is PSW quoting different
Our approach may not be for everyone. However, in 2023, digital proficiency is something a large cross-section of customers have adapted towards. Therefore, sales mechanisms can also shift to provide better value in areas where customer satisfaction levels are more likely to be elevated along the journey.
In most alternative instances, a salesperson attends a property and takes photos of specific property and electrical elements while discussing your options. Perhaps even delivering an on-the-spot quote. Their time travelling to you and on-site is built into the cost of your product to sustain a salary. Alternatively, you can take the same photos and send them to a locally proven provider such as PSW. If required, we can discuss your options in a fraction of the time while delivering superior value. Meanwhile, you’ve received another quote for consideration.
Following a proven property and electrical assessment process used successfully across thousands of Perth homes, PSW delivers reliable, long-term value through quality products, expert design, and ongoing innovation. If you have any questions after installation, our locally based support team is available by phone and email to provide prompt, knowledgeable assistance.
PSW Energy is a technically powered business inspired by positive outcomes.
Can we meet
Absolutely. Meetings with PSW sales support can be in person at our Perth headquarters, plus you’ll get to view your products before buying. We ask that once you have provided initial information about your property, that you arrange a meeting with your assigned Sales Representative.
NOR: 1/41 Pinnacle Drive, Neerabup, Western Australia, 6031
SOR: 3/90 Discovery Drive, Bibra Lake, Western Australia, 6163
If you’re still on the fence about who to choose, visiting an organisation in live action soon aids the selection process. Are they clean and organised? Is the team as sharp as the salesperson? Is the organisation as established as they make out to be? What size is the business’s local operation? You can tell a lot by visiting any business in person…
Purchasing myths busted
Group buying discounts are often not discounts but more an excuse to sit one-on-one with the financial decision-makers. Unless you are 100% confident, avoid signing an offer on the day, as these contracts can be troublesome to exit, especially if your supply authority application process commences. Listen, but avoid signing. Take your time to weigh up all options.
A solar or battery system will eliminate your bill. Unfortunately, not. Only you can eliminate your electricity bill with the assistance of a solar or battery system. More advanced options now come with energy consumption monitoring in line with production monitoring, assisting more actionable decision-making opportunities for savings change. Learn more**:** Why an energy consumption monitor is ideal with solar ›
You require an onsite inspection. Only in 10% of instances. With adequate remote qualification processes, most unforeseen installation issues, whether a site has been attended or not, arise during installation. That’s why it’s important to select a company that ensures no unforeseen costs such as PSW.
Offer ends at midnight. At least you know we’ll be here tomorrow. PSW offers are advertised extensively prior to an offer ending for any nominated period. We will often honour quotes delivered within 7 days of a promotion end date. Excludes rebates or products limited by quantity.
The best/number one proclamations: the best of what? Best of lists are interesting and only carry weight when we consider ‘the best of what’. In a world where everyone considers themselves the best, references and numbers offer substance to such claims. Time, volume, importance and recognition diversity (greater than one source) will always assist in discerning the good from the great.
