Western Power
Outages & planned work.
Find interruptions and upcoming work for your address.
Updates on the operator’s website.
PSW LIFE SUPPORT
You don’t have to work it out alone. Choose what you’re noticing, or talk it through with our local team.
Monitoring connection
If your router or WiFi details have changed, use the WiFi Reconnect Assistant. An offline app alone does not confirm that generation has stopped.
Open WiFi assistantNot sure what changed? You can speak to PSW Life Support.Check what’s happening beyond your own system.
Western Power
Find interruptions and upcoming work for your address.
Updates on the operator’s website.
Synergy
See the emergency solar management tests and events Synergy has published.
Updates on the operator’s website.
Synergy updates its table within 24 hours after an event and lists events affecting more than 50 customers. This is published history, not a live test alert.
A network notice doesn’t confirm whether your installation is affected. Still unsure? Contact Life Support
Follow a guide at your own pace, or talk it through with our local team.
If the guide doesn’t answer it, tell us what you’re noticing. We’ll help you find the next step.
(08) 6171 4111Monday – Friday, 9am – 4pm AWSTEmail Life SupportStart with the WiFi Reconnect Assistant when your router or WiFi details have changed.
Open the assistantRecord the symptom and exact message, then find the appropriate support route.
Open the guideFind the operating information, monitoring details and documents for your installation.
Open the guideYOUR COVER
Your installation agreement, PSW guarantee and manufacturer documents explain the cover that applies to your system.
Our guaranteeYOUR RECORDS
For your installation record or an existing request, continue in myPSW. Your private information stays behind sign-in.
Open myPSWExisting customer portal · Sign-in requiredShare what you know. You can still contact us if you don’t have everything to hand.
So the team can find the right installation record.
An app connection, a fault message or a change in what you see.
Keep the exact wording. Don’t open equipment or touch wiring.
PSW LIFE SUPPORT
Monday – Friday, 9am – 4pm AWST
Write to usReview your details before sending. No sign-in needed.Open myPSWCheck what’s happening beyond your own system.
Western Power
Find interruptions and upcoming work for your address.
Updates on the operator’s website.
Synergy
See the emergency solar management tests and events Synergy has published.
Updates on the operator’s website.
Synergy updates its table within 24 hours after an event and lists events affecting more than 50 customers. This is published history, not a live test alert.
A network notice doesn’t confirm whether your installation is affected. Still unsure? Contact Life Support