Product changes and supply notices, and what they mean for what we can install.
67 articles in the Journal · Page 6 of 6
Clear filtersQCells warranty terms need to match the panel model and installation paperwork. For older Q.Partner installations, confirm the cover that applied when your system was fitted.
For an older SMA inverter, check whether your installation paperwork includes PowerUP partner cover. The warranty extension described in 2020 should be confirmed against your own documents.
Read the articlePSW Energy's 2020 notice addressed restricted access to Jinko Tiger panels and included a distribution letter. Its supply arrangements and customer advice belong to that period.
Read the articleREC owners should check their installation records and confirm ProTrust cover with REC. Installer certification and labour cover were central to the warranty terms recorded when the panels were sold.
Read the articleWarranty enquiries start with the inverter model, serial number and installation date. Keep the supply and installation documents with those details when asking about cover.
Read the articleCheck your own Suntech warranty documents for supply and installation conditions. The terms quoted here are historical; contact service support if you need help with an existing system.
Read the articleOwners of older Huawei inverters can use the monitoring and fault-code links to seek support. Check the installation date and warranty documents before relying on release-era coverage information.
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