Offline app?
Let’s reconnect.
It’s frustrating when your monitoring drops out. Let’s work through the reconnect steps together.
Allow about 10–15 minutes.
Grab a coffee if you like. Have your phone and home Wi-Fi details ready.
1 / 4
What can you see?
Choose the closest match to get the right reconnect steps.
A few things
worth clearing up.
Does offline mean my solar has stopped?+
Not necessarily. An offline app does not confirm generation or system health. Use the fault guide for an error, dead display or tripped breaker.
Should I turn the system off and on?+
Leave breakers and electrical isolators alone. These Wi-Fi checks use your phone, app and router.
Do I need a separate 2.4 GHz network?+
Some modules need 2.4 GHz. Check your model’s guide before changing network or security settings.
What if my app looks different?+
Confirm your model and app version in the guide. Stop if the instructions don’t match your screen.
11 guidesAll brand guides
Still offline?
Let’s take a look.
