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If you own a SolarEdge system, it keeps running. SolarEdge's decision to end local sales and operations in Australia and New Zealand does not switch anything off, and a working system does not need replacing because its manufacturer has left.
Local support is what changes. SolarEdge's notice to installers moves service to its International Tech Centre. SolarQuotes understands the Australian staff have been let go.
Your warranty continues, on the terms SolarEdge has stated.
The notice says eligible products sold by SolarEdge before the last-buy date remain covered by the SolarEdge warranty. It does not say what "eligible" excludes, so keep your own warranty document alongside the notice.
The warranty is only one layer. Your rights under the Australian Consumer Law sit beside it and cannot be removed by a manufacturer leaving the country. The ACCC is clear that a seller cannot refuse to help you and send you to the manufacturer instead. Not every fault qualifies, because the cause and the age of the equipment both matter. Even so, a seller cannot dismiss a claim simply because its supplier has gone.
So start with the business named on your invoice. If we installed your system, call us first on (08) 6171 4111. Warranty support does still work: one of our customers had a SolarEdge inverter replaced under warranty as recently as June this year. Getting the next one through an overseas support desk may take longer, and we will not pretend otherwise.
Spend ten minutes on this now, while the system is healthy:
- Find your invoice, the warranty document and the installer's details.
- Photograph the serial numbers on the inverter and battery, if you have one.
- Check that your monitoring login works, and save a screenshot of the system's normal daily output.
If you need SolarEdge directly, the notice lists 1800 465 567, WhatsApp chat on 0488 850 311 and customercareaustralia@solaredge.com.
An out-of-warranty inverter failure is the expensive scenario.
SolarEdge systems use a power optimiser under each panel, and those optimisers are built to work with a SolarEdge inverter. Lose the inverter once the warranty has run out and you have two choices. You can find another compatible SolarEdge unit, or you can have the optimisers taken off the roof and the panels rewired for a different inverter.
The second option is mostly roof labour. On a two-storey house with a large array, that labour is a real part of the bill, so get it quoted before you decide. Do not buy a spare inverter now against a failure that may be years away. It ties up money, and it may need its own warranty conversation when you come to use it.
Adding a battery has become a harder decision.
We have been asked whether an owner with a newer SolarEdge inverter can add a SolarEdge battery and leave everything else alone. On paper that may be possible. We would not start a new SolarEdge system now, and that includes adding a SolarEdge battery. Final orders close on 20 November, the notice ends product certification renewals, and a battery claiming the federal or WA incentive has to meet the listing rules on the day it is installed. Two weeks is a short time in which to commit to a long-life asset with no local team behind it.
That leaves two broad routes, and neither is free:
- Keep the solar, add a separate battery system. Your SolarEdge array stays as it is, and a different brand of battery with its own inverter connects on the AC side. The roof stays untouched, but you are then running two systems from two manufacturers.
- Remove the optimisers and move everything to one new inverter. This means more work up front, and you end up with one system and one support path. If we installed your system, we can do this without replacing the panels. We charge labour for taking the optimisers off.
The right choice depends on the age of your inverter, your roof and how much of your warranty is left. A 2017 inverter and a 2024 inverter are different conversations. Ask for the eligibility of any battery to be confirmed against the current approved list in writing, and for your quote to show what happens to the existing equipment.
SolarEdge has left the local market, and the company is still trading.
This is a local withdrawal. Nothing published so far establishes that SolarEdge is insolvent, and it continues to operate elsewhere. Treat anyone who tells you your system is now worthless, or that it must come off the roof this month, with some caution. A sales call built on this news should be able to show you a fault, a failure risk or a calculation. If you would like us to look at your system, send us your invoice and inverter model and we will give you a straight answer.
This is general information, not legal advice. Your warranty terms and your circumstances decide how a specific claim will run. For independent guidance on consumer guarantees, contact Consumer Protection WA.