In this article
If Tesla has notified you that your Powerwall 2 is affected by the recall, contact your original installer to arrange the next step. If PSW installed it, call (08) 6171 4111 or contact PSW Life Support.
The sale window is not the affected-unit list.
The Clean Energy Council recall register records a sale window from 1 November 2020 to 23 August 2025. Being sold during that period does not, on its own, establish that your particular battery is affected. Tesla identifies the affected units.
Tesla describes a defect in some third-party battery cells that may overheat. Its Australian replacement page says Powerwall 3 is not affected by this Powerwall 2 campaign.
If the battery has stopped supplying power.
Tesla has remotely discharged affected units as a protective measure. Follow Tesla’s instructions rather than trying to restart or bypass that measure. Contact support if you are unsure whether a change in operation relates to the recall.
Tesla says AC-coupled solar should continue while the Powerwall is disabled, but backup is temporarily unavailable until replacement. Check your own system status; do not depend on the battery to support an outage during this period.
Replacement and support.
Affected units are replaced at no cost under the recall. The register says Tesla considers compensation for lost energy savings case by case. Ask about your circumstances when the replacement is arranged; it is not an automatic fixed payment.
If your original installer is unavailable, Tesla’s Australian notice gives PWNoticeANZ@tesla.com and 1800 958 369 as support contacts. Have your notification and installation details ready.
Extra storage is a separate decision.
You do not need to buy extra storage to request the recall remedy for an affected unit. If you also want to discuss expansion, assess it separately after the recall position is clear. Our Powerwall 2 expansion guide covers that conversation.
Reviewed 21 October 2026. Sources: Tesla’s Australian replacement notice and the Clean Energy Council recall register, including its 12 August 2026 installer-contact update. Follow the latest manufacturer instructions if they change.