Deposits, refunds & Accounts
Sometimes a project can’t go ahead. Sometimes plans simply change. Whatever brings you here, we’ll help you take the next step.
Request a deposit refund
We appreciate the trust you’ve placed in our team. If site conditions, installation requirements or approvals mean we can’t proceed, we know that can be disappointing.
If we’ve confirmed that we can’t carry out your installation, we’ll arrange the return of your full deposit.
For a change of plans or another reason, you’re welcome to start here too. Our Accounts team will check your project and explain the next steps with you.
A question about your system instead? Our aftercare team can help
