PSW Energy and Perth Solar Warehouse are introducing revised installation timelines for specific solar and battery projects. These changes are part of our continuous commitment to providing high-quality installations that comply with all current Australian Standards. While this is a significant enhancement to our quality assurance processes, we do not anticipate it will impact most of our customers.
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Key points
- Fewer than 5% of scheduled solar and battery installations will experience extended installation timeframes as PSW Energy refines scheduling to ensure compliance with Australian Standards and maintain high-quality installation outcomes.
- Installation timeframe adjustments are a proactive quality measure, driven by the additional care required for complex installations, such as blackout protection setups, switchboard upgrades, and complex roof or building types, to ensure long-term safety, performance, and regulatory conformity.
Who is affected?
Less than 5% of scheduled installations will have a revised timeframe. The majority of customers will proceed with the installation process as planned. If your project is one of the few that requires a schedule adjustment, our team will contact you directly with an updated installation date and clear next steps.
Why timeframes are being refined
As solar and battery technologies evolve, and safety and compliance requirements change, certain types of installations require more precise planning and additional on-site time. Projects most likely affected are those that involve:
Gateway or blackout-protection configurations
(which add advanced safety and backup functionality)
Switchboard upgrades
(required to support modern energy systems safely and in accordance with Australian Standards)
Complex roof structures
(such as multi-pitch, fragile, or difficult-access roofs)
Complex building types
(including older properties or those with unconventional layouts)
All scenarios require extra care from our technicians to ensure long-term system performance, electrical safety, and regulatory compliance. The updated timeframes allow our teams to complete this work to the highest standard without compromise.
A proactive commitment to quality
Based on field-based feedback in a dynamic market, these adjustments are a proactive quality measure designed to maintain PSW Energy’s exceptional installation standards as systems evolve and installation environments become increasingly diverse.
By allocating additional time when necessary, we ensure that every component, ranging from cabling to backup power settings, meets or exceeds all relevant regulations and best practice guidelines. This approach not only protects your investment but also supports the safer and more reliable long-term operation of your solar or battery system.
Aligned with our ISO 9001 & 45001 commitments
The scheduling refinements align with PSW Energy’s ongoing commitment to quality and safe management practices, which adhere to ISO standards. By allocating the right amount of time and resources to more complex installation types, we ensure that each project is executed in accordance with documented procedures, audited workflows, and principles of continuous improvement. This approach not only promotes consistent installation outcomes but also enhances the long-term reliability of the system. Furthermore, it upholds the strict safety, performance, and compliance standards expected of ISO-conforming organisations.
What customers can expect
To keep the process clear and convenient, we have outlined what the refinements mean for customers:
- If your project requires an adjusted timeframe, you will receive direct communication from our scheduling team with updated expectations well in advance of your installation date.
- If you do not hear from us, you can assume your installation remains on schedule.
- No action is required from customers unless our team contacts you with specific details.
Our goal is to ensure that every customer remains informed, supported, and confident throughout their project.
PSW Customer FAQ's
Every installation is unique, after field based feedback certain layers of complexity require addition time off the back of increased regulation.
Only a small portion of projects, less than 5%, will experience extended timeframes. If your installation is affected, PSW Energy will contact you directly with updated scheduling details.
Certain system types require more on-site time than previously planned to ensure adherence to high-quality and revised Australian Standards. These include blackout-protection (gateway) setups, switchboard upgrades, and installations on complex roofs or building structures.
No action is required. If your project is affected, our team will contact you. If you don’t hear from us, your installation remains on schedule.
You’ll receive direct communication from our scheduling team via your preferred contact method (email, SMS, or phone), outlining any adjustments and the next available installation window.
Not at all—these refinements ensure better long-term system performance, enhanced safety, and full compliance with Australian Standards, which supports the strongest possible warranty outcomes.
Timeframe adjustments vary depending on the complexity of the installation. You’ll receive a personalised update if your project requires additional time.
If you’ve received a notification from our team and have questions, you’re welcome to reply directly to that message. For all other customers, no action is needed unless we contact you.
Yes.
Deposits affected by the installation timeframe refinement can be refunded in full by completing this form:
PSW Energy is dedicated to providing solar and battery solutions that adhere to the highest standards of quality, safety, and performance. Our updated installation timelines are part of our ongoing commitment to excellence and demonstrate our focus on delivering industry-leading results for our customers.
We appreciate your understanding and look forward to continuing to provide the trusted, high-quality service that PSW Energy is known for.
