PSW Life Support.

Self-service diagnostics, system status updates, and direct
support access for your solar and battery system.

What’s happening with your system?

If your system is producing smoke, smell, sparking, or visible damage

Move everyone away from the equipment, the switchboard, and the roof area.
If there is fire or immediate danger to people, call 000.
If safe to do so, locate your main switchboard and turn off the solar supply main switch (labelled per AS/NZS 4777.1).
If you have a battery system, also turn off the battery isolator at the switchboard. Do not touch the battery unit itself.
If you cannot safely access the switchboard, leave the property and wait for emergency services.
Once safe, contact PSW Life Support or Western Power.

Fire & emergency

000

Western Power faults

13 13 51

Horizon Power

1800 267 926

PSW Life Support

(08) 6171 4114

Important: Your solar supply main switch stops power from entering your switchboard and home wiring. The panels themselves continue to generate voltage while the sun is shining. Never touch the panels, DC cabling, or roof-mounted components during an emergency.

If your system is producing smoke, smell, sparking, or visible damage

Select the issue that best describes your situatio

Self-service knowledge hub

Getting started — 5 guides

Monitoring setup, first week guide, understanding your bill

WiFi reconnection — 8 guides

Brand-specific reconnect guides for all PSW-installed inverters

System operation — 2 guides

Complete solar and battery operation guide, safety procedures

Troubleshooting — 3 guides

Error codes, common faults, diagnostic walkthroughs

Maintenance — 4 guides

Panel cleaning, annual checks, system health monitoring

Billing and grid — 6 guides

DEBS, export limits, VPP programs, selling property with solar

11 Apr 2026

All systems operating normally. No known service disruptions affecting PSW-installed systems.

8 Apr 2026 GoodWe SEMS portal scheduled maintenance completed overnight. Monitoring data has been restored for all affected systems. If your GoodWe data is still missing, try closing and reopening the SEMS app.

3 Apr 2026

Western Power confirmed restoration of normal network conditions in the Joondalup area following planned maintenance. Export limits have returned to standard settings for affected postcodes.

28 Mar 2026

Seasonal advisory: As Perth moves into autumn, expect a gradual reduction in daily solar generation. Shorter days and lower sun angles are normal. Your system is working correctly even if daily output drops from summer levels.

How to read this section: PSW notices relate to our services and seasonal advisories. Manufacturer notices cover monitoring platform outages and firmware updates. Grid notices cover Western Power or Horizon Power events affecting your system. If no disruption is listed and you’re experiencing an issue, it’s likely specific to your installation.

Lodge a support request

Provide as much detail as possible to help us resolve your issue quickly

Phone

(08) 6171 4114

Email

support@pswenergy.com.au

Hours

Mon–Fri, 9am–4pm AWST

This page is maintained for PSW Energy and Perth Solar Warehouse customers. Troubleshooting content is based on PSW-installed systems and may not be accurate for systems installed by other companies. Non-PSW customers are welcome to browse and contact PSW for a professional assessment. Current as at April 2026.