F.A.Q

Sales.

Can I view your products before buying?

Absolutely. View the entire range and get hands-on with the software you are likely to incorporate with your new self-generated energy supply from the PSW Energy Research Centre South:

  • Located: Unit 4/ 44 Erceg Rd Yangebup (Bibra Lake) WA.
  • Hours: Mon-Fri 9am-4pm & Sat 9am-2pm.
Who installs PSW Energy systems?

PSW Energy’s own in-house electrical and solar technicians to ensure absolutely no margin for error. PSW Energy service professionals love what they do, something which is evident in every installation. A provision which ensures you always come first with expedited service and after sales customer care.

Are you German solar panels and products Made in Germany?

Yes. PSW Energy supply every product with a certificate of origin or similar so you can be confident you are always getting what you’ve paid for.

Does PSW Energy offer payment plans?

YES. There are 4 different payment plan options available ranging from 12-months to 120-months. Please contact sales support to see if you qualify.

Are PSW Energy solar systems battery ready?

Short answer “yes”. We have made sure there is a battery compatible option available in the Perth Solar Warehouse store to suit your PSW Energy solar system.

Long answer in a nutshell: The primary purpose of the intended battery storage system must always be considered to determine if a solar energy system is accurately battery ready for the desired intention. The question a customer should consider in conjunction with the above is, “what do I want a battery storage system for?”.

Are your technicians CEC accredited?

Absolutely, CEC Accredited and a lot more for comprehensive peace-of-mind and secure warranty.

Plus: Licenced Electrical Contractor, Clean Energy Council Member Look-up >, Certified SolarWorld Diamond Installer/ Partner, Certified SolarWatt Installer/ Partner, Certified LG Chem ESS Installer/ Partner, Certified Fronius Installer/ Partner, Certified SMA Installer/ Partner, Certified Enphase Installer/ Partner, Certified Bosch Installer/ Partner, ACMA Approved Technicians (In-house).

How long does it take to install a new PSW Energy solar or battery system?

Metro: Approximately 3-4 weeks once the offer and agreement have been signed. This incorporates 2-weeks on average for supply authority approval and processing. We set your installation date with your agreement so you can always be prepared.

Rural: Approximately 4-6 weeks once the offer and agreement have been signed. This incorporates 4-weeks on average for supply authority approval and processing. We set your installation date with your agreement so you can always be prepared.

In most cases, installation duration occurs at 1-day per 3-6kW capacity. This may vary depending on the site.

How do I know if my electricity supply is single phase or 3-phase?

In most instances, this can be achieved by viewing your electricity meter. With many different variations installed over time, the best solution can be to simply take a photo of the electricity meter and attach it to your inquiry to PSW Energy. 

Projects.

I’ve signed up for a PSW Energy product what happens next?

Within the next few days, you will be allocated a P-Number (P1234567). This number is exclusive to your specific order. With this P-Number, you’ll be able to track the progress of your order online at any time. Here’s the link https://pswenergy.com.au/order-tracking/ try it out.

In conjunction with the PSW Energy order tracker, you will also receive regular updates via email as your order progresses through each stage.

Who applies to my electricity retailer & network operator for the connection of my new solar system or battery system?

We do on your behalf. The quickest way to approve your property for the Renewable Energy Buyback Scheme (if applicable) is online. We’ve already gathered all the relevant information for this step during signup. Notification of this approval usually arrives within 24-48hrs.

After successful completion of the above application, you will be allocated a Reference Number. Don’t worry we will also receive a copy of this at the same time as you do, which we can then complete your application to the network operator. This is a technical approval and can vary in acceptance times from 1 week to 6 weeks depending on where you are located on the network/ electricity grid.

Who organises the installation of my new import/ export electricity meter?

The installation of your new electricity meter is an automated process which is arranged between your energy retailer & your network operator once all applications are approved – usually within 1 – 2 weeks.

Will there be any changes to my installation date?

Not unless a PSW Team member has notified you otherwise. The date set in your agreement is what our team is committed to delivering for you.

In addition, expect an email from your PSW Energy projects team member at least 5 days before installation confirming that everything is in place and set to commence.

What time is my installation team expected to arrive onsite?

PSW Energy installation staff aim for between 8 am and 9 am on your scheduled installation date. However, given certain unpredictable traffic conditions, we request that you allow 30mins grace either side of the above-nominated window.

How long will the electricity be off during installation of my PSW Energy product?

Anywhere from 30 mins to 2 hours on average. The installation teams safety is paramount, and it is important to allow all members the required amount of time to execute any task with no risk of electrocution.

What do you require from me on the day of installation?
  1. Property access (including meter box and switchboard).
  2. Secondary confirmation and approval for the associated installation team to the final location of the purchase product/s.
  3. Someone available at the end of the installation to receive an operation overview in person. You’ll also receive a written overview and instructions via email.
  4. A signature from you, confirming that an energy system at the address has been installed.
  5. Final payment in full by your nominated payment method.
My system is installed what are my login details?

If connected to the internet we request that you allow our technical support team 1- weeks to configure this step for you accurately. Over this time PSW technical support staff will be setting up your specific details, analysing performance, environmental factors, site data and more to ensure the information you view is correct in all conditions. Your login details will then be sent to you via email.

Please Remember: On the day of installation, ask your installation team leader how to view production and performance locally (without the use of the portal) to suffice until the portal is fully configured.

Accounts.

Can I pay my PSW Energy account by credit card?

Yes, with Visa, Mastercard or American Express through our secure digital invoice method. You will receive a secure digital version of your invoice to your email inbox.

  1. Select the green button “View Invoice.”
  2. A separate secure window will appear in your internet browser with the amount due. Select the green button “Pay now.”
  3. Enter your credit card details and select “Submit”.

Note: This service is provided utilising Stripe & Xero, your credit card information is encrypted and safe. This information is not recorded by PSW Energy.

How else can I pay my PSW Energy invoice?
  1. Electronic Funds Transfer/ Bank Transfer (Preferred): Payment details are on your PSW Energy Agreement, and Invoice which is sent to your email.
  2. Cheque: Yes we still take cheque, all cheques are processed weekly and should be made out to Perth Solar Warehouse.
  3. Cash: We request that physical cash payments be avoided where possible.
When is my Perth Solar Warehouse account due?

On the day of installation. Delaying payment can result in extra charges as per your agreement to the Perth Solar Warehouse terms of sale.

How should I reference my Perth Solar Warehouse payments?

With your allocated Perth Solar Warehouse P-Number (P1234567) or your nominated invoice number (IV00001234).

Can I switch to a payment plan after I have signed an existing agreement?

No, a new agreement must be established with verification of approval by PSW Energy approved payment plan providers. Please note that certain Payment Plans cannot be used in conjunction with promotional offers or pricing.

I need to speak with someone in relation to my PSW Energy account, what number do I call?

(08) 6355 6717 – Request either Accounts Support or Lisa.

Technical.

What care and maintenance is required for my PSW Energy provided solar system?

Good news is not a lot. However, this is largely dependent on the particular environment your solar panels are installed in. An element which is unique to every individual installation.

Cleaning: In general, modules do not need cleaning if the tilt angle is greater than 15 degrees the panels will be self-cleaning by rain. In the case of heavy soiling, we recommend cleaning the modules with plenty of tap water or deionized water without any cleaning agents. If necessary a soft cleaning device (e.g. sponge, soft brush) may be used. In the case of soiling by dust or sand, the modules can be cleaned with a soft brush without using water. Never scrape or rub off dirt; this may result in micro scratches.

Maintenance: PSW Energy recommends general inspections of the system to ensure that;

  • All fixtures are securely tightened and corrosion-free;
  • Wiring is securely connected, properly arranged and free from corrosion;
  • Cables are free of damage;
I have a Fronius inverter with a fault code on its display, what does it mean?

Visit our dedicated Fronius Inverter support page: IN DEVELOPMENT, until then please call (08) 6355 6717 and request “Tech Support”.

I have an SMA inverter with an error message on its display, what does it mean?

Visit our dedicated SMA Inverter support page: COMING SOON, until then please call (08) 6355 6717 and request “Tech Support”.

I have an Enphase microinverter system with an error message?

Visit our dedicated Enphase Inverter support page: COMING SOON, until then please call (08) 6355 6717 and request “Tech Support”.

I have a Bosch inverter system with an error message?

Visit our dedicated Bosch Inverter support page: COMING SOON, until then please call (08) 6355 6717 and request “Tech Support”.

General.

I have an existing Perth Solar Warehouse product can I expand on it?

Highly likely. And it depends on the nature of the expansion. Contact PSW Energy tech support: https://pswenergy.com.au/contact/

The company which installed my solar system isn’t around anymore and I need help with an issue?

PSW Energy technical support exists to support PSW Energy clients as a priority. However, they are exceptionally good at diagnosing errors over the phone for customers of alternative suppliers to provide a solution available in the PSW Energy range of products only. If you are happy with such a solution please call (08) 6355 6717 and request “technical support”.