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Knowledge Centre

The knowledge centre is PSW Energy’s stream of relevant content updates. Alternative live sources via the PSW Energy socials.

Product features, self-help guides, and local updates. The PSW Knowledge Base offers your most comprehensive data-driven insight for the enthusiast dedicated to energy independence. Join us as we travel the world to bring you in-depth product knowledge for informed purchasing decision-making. 

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AIKO NeoStar 3 Series: the new 2026 models, and the one we’d pick

AIKO has been on our panel line-up for a while. What’s new for 2026 is the NeoStar 3 Series, and two fresh models from it land at PSW Energy: the all-black NeoStar 3S+ and the higher-output NeoStar 3P. Same cell platform, two different briefs. We preference the all-black 3S+ on

Tesla Powerwall 3 rebate extended: save up to $1,500

Tesla has extended its Next Million Powerwall rebate. Eligible Powerwall 3 installations ordered before 30 June 2026 can attract up to AUD $1,500 per address, paid as a Visa reward card. The extension is designed to offset the reduction in the federal Cheaper Home Batteries Program, which took effect on

Sigenergy Excellent Installer Award 2026: PSW Energy recognised in Shanghai

PSW Energy has received the Sigenergy Excellent Installer Award 2026, presented on stage at Sigenergy’s global partner gala dinner in Shanghai on Tuesday, 2 June 2026. Founder Derek McKercher accepted the award at the Hilton Shanghai Hongqiao on behalf of the Western Australian team, in a room that held Sigenergy’s

Powerwall 3 Heat Mode: how it works in cold weather

Every lithium battery slows down in the cold, and below 0°C internal cell temperature, charging stops being safe at all. Tesla’s answer in Powerwall 3 is Heat Mode: dedicated resistive heaters bonded to individual battery cells, run by software that predicts when warmth will be needed. Tesla published a white

NETCC Approved Sellers in WA grew 420% in 2025

Western Australia is the growth story of the NETCC Annual Report 2025. The number of NETCC Approved Sellers based in WA rose by more than 420% year on year, the largest increase of any state, and the report credits one thing for it: the WA Residential Battery Program. I have

Smart Energy Awards 2026: Nicole Bilman recognised as Emerging Leader runner-up

On 6 May 2026, at Doltone House in Sydney, Nicole Bilman was named runner-up for Emerging Leader of the Year at the Smart Energy Council Excellence Awards. The category recognises individuals shaping the next generation of Australia’s renewable energy industry, judged by an independent panel from a national field of

Buying solar or a battery through a WA-licensed electrical contractor matters

Every solar and battery system installed in Western Australia is, in the eyes of the law, an electrical installation. Not a product. Not an appliance you plug in. The work of connecting panels, inverters and batteries to your switchboard can only be performed by licensed electricians, and the business that

The night four badges got Perth Solar Warehouse’s name

In May, in a conference hall in Sydney, an analyst’s spreadsheet became four physical awards. Each one had Perth Solar Warehouse printed on it. Nobody from the group wrote a submission, polished an entry, or pitched a judging panel. SunWiz just counted. TLDR Perth Solar Warehouse, our residential and localised

Sigenergy on two-phase power: what works, what doesn’t, and why

Two-phase properties can run Sigenergy hardware. That is the short finding from two technical documents Sigenergy issued in mid-2025: a Declaration of Two-Phase Operation Compatibility from the Sigenergy service team (May 2025) and a two-phase design scenarios overview (V2, dated 7 June 2025). I have been through both, and the

Solar & Battery Energy System Operation Guide

Congratulations on your PSW Energy or Perth Solar Warehouse solar and/or battery installation. You have invested in an alternative energy future, and this guide is designed to help you understand, operate, and maintain your system safely and effectively. This Operation Guide replaces all previous versions and has been updated to

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Six easy ways to identify single phase or 3 phase power

How to identify a single phase or 3-phase power supply

If you’re researching solar, batteries, EV chargers, or a new air conditioning system, you’ll eventually hit a question that sounds more technical than it really is: “Is my home single-phase or three-phase?” You’re not expected to know the answer. Most homeowners don’t. The good news is that you can usually

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Best Solar Batteries Perth Huawei Luna

Expand your Huawei/iStore 5kWh battery while compatible stock remains

This update is specifically for existing iStore and Huawei customers who already have an iStore 5kWh battery system installed (IS-BATT-5000-ES), and are considering adding more storage capacity. iStore is transitioning from the current 5kWh battery (IS-BATT-5000-ES) to a new 7kWh battery model expected to launch around June (pricing to be

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PSW Customer Platform Upgrade: Service Update, 24–30 Jan 2026

At PSW Energy, we’re upgrading the system that manages customer enquiries, project updates, and service requests. This change is designed to make it easier for you to get timely answers, faster support, and clearer visibility on what’s happening with your enquiry or project. When is the upgrade happening? Our Customer

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Christmas & New Year service availability

The festive season is nearly here, and with it comes a little downtime for our team. To help you plan ahead, we’ve outlined our operating hours and service availability across the Christmas and New Year period. While we step back briefly to recharge, we’ll still be doing our best to

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Update on installation timeframe refinements

PSW Energy and Perth Solar Warehouse are introducing revised installation timelines for specific solar and battery projects. These changes are part of our continuous commitment to providing high-quality installations that comply with all current Australian Standards. While this is a significant enhancement to our quality assurance processes, we do not

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Two Sigenergy controllers side by side identifying the AC plug change visual difference as a reference to the Sigenergy voluntary product recall

Next steps: Sigenergy voluntary product recall in Australia

Sigenergy has announced a voluntary product recall affecting its 8, 10, and 12 kW single-phase Energy Controllers (inverters) across the Australian market. The update follows isolated reports of damaged AC plugs on these specific inverter models. It reflects the company’s proactive collaboration with major regulatory bodies, including the ACCC, Smart

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Sigenergy mySigen App displayed on two Android phones

Sigenergy Inverter Wi‑Fi Reconnect Guide (MySigen App)

Applies to: Sigenergy systems managed via the MySigen app (uses the CMU serial number).Estimated time: 5–10 minutesYou’ll need: MySigen app (logged in), access to the inverter, your home Wi‑Fi name & password. Contents Quick start (TL;DR) In MySigen → Device tab, copy the serial number after “CMU” (exclude the word

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