It could present additional leg work, but visiting a business before outlaying significant capital on an energy investment could be equally important as the ideal product selection. An alternative to an onsite meeting where it’s possible to gauge the appeal of a person, why not spend the time to assess the local company that will be supporting your investment? At the end of the day, that company is your warranty. Unfortunately, you may notice certain levels of resistance. Here’s why.
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As sustainable energy evolves, it’s becoming easier to discern how particular warranties play out. It is valid that manufacturer warranties exist around specific components. Due to a higher calibre of product qualification for the Australian market through the Clean Energy Council approved products register, from 2023, the consensus is that greater than 95% of product failures (if they occur) occur from implementation and manhandling. Manufacturers also understand that the process with the least quality control, once dispatched from the factory, stems from the transportation and installation of their products.
From 2018, reputable manufacturers of solar modules, inverter technologies and battery systems commenced self-initiated approved installer programs to better influence supply chains and implementation procedures. A required evolution as industry installer accreditations provide general industry installation knowledge and safety, while manufacturer endorsements offer in-depth product knowledge and improved warranty certainty. Improved warranty certainty naturally leads to improved product function and fewer product failures.
Beyond manufacturer endorsements, and when most prequalification information is now digital, what should you consider when visiting a company before buying solar or a battery system to ensure the best outcome?
Are they how they make out to be
As glossy as certain digital marketing materials appear, you can tell a lot more by visiting an organisation from the moment you walk in. A clean and organised presentation assists in understanding a fundamental work ethic likely to translate to your investment.
Considering sustainable energy products are evolving to be enhanced devices with layers of complexity, evident operational procedures assist in understanding that controlled outcomes are more likely. Most importantly, it’s ideal to ascertain if the marketing matches the hype.
Tip: From 2023, team photos are easy, with most of the population possessing a smartphone with an inbuilt camera. If you are unable to visit a business before buying solar or a battery system for your home, look for healthy signs of life (faces) on the various social media platforms and the organisation’s website. Stock images don’t count.
Is the team as sharp as the salesperson?
How good are confident salespeople? If they do their job correctly, they’ll make you feel warm and fluffy towards a buying decision, even convince you to sign on the day. In the age of digital signing options, there is no need to sign on the spot. Take your time, weigh up your options and visit your shortlist of organisations before committing. If the team is as sharp as the salesperson, you’re likelier to experience an impeccable implementation and support process after the point of sale. Genuine companies invested in your future possess a standard towards operation. You’ll instantly gauge a calibre that resonates most.
Organisational evolution
It’s one thing to exist on paper. Many businesses are established and left idle for extended periods before reaching commercial maturity. Understanding if an organisation’s evolution over time resonates with your expectations is an entirely different story. From 2024, PSW Energy, a McKercher Corporation subsidiary founded in 2004, will reach a 20-year milestone as an energy services organisation. For improved warranty assurance, we encourage visiting the PSW Energy Research Centre to determine if we’ve evolved to a level that gains your long-term trust.
PSW Energy is a McKercher Corporation business. Learn More ›
What business size are you looking for
Many business inflate their typical size. There may be a perception more significant personal numbers or product volume equals establishment, security or trust. Whatever the motivation, visiting a company in person allows you to view the local size from personal/warehouse capacity to product diversity. PSW Energy isn’t the largest local organisation by volume or staff numbers or the smallest. We’re considered a Goldilocks company. Not too big where you’re another cosmic element, not too small where warranty certainty is questionable. We’re just right as your future energy partner and enduring satisfaction provider.
Warehouse function
Manufacturer’s warranties are only valid if superior (recommended) manhandling processes are in place through to the final destination. The best way to ensure this is by minimising the manhandling points and purchasing through approved supply channels more likely to present the most direct passage and care to installation, further reducing component stress before installation.
Viewing an organisation’s warehouse before buying solar or a battery system delivers insight into greater product warranty assurance. If you can’t visit a functioning local warehouse, the question must be considered: where is your order procured from? When visiting an established warehouse, product organisation and processes are everything. Does the standard meet or exceed your expectations? Are systems and procedures operational to ensure high-quality product distribution? You’re investing in energy security, it’s critical to ensure your products come from secure sources.
Aftercare personnel - meet them
In the internet-connected energy monitoring systems age, you need a local support department to assist with your ongoing queries. Beyond product warranties, local support helps reestablish internet connections, decipher specific state/error codes, assist system management, access essential product details when required, and negotiate Western Power grid fluctuation. These occurrences are rare, but when needed, local support gets you back to energy-saving success with reduced delay and frustration. Meet the people who are going to assist future you.
Most business put extensive energy into selling. Before buying solar for your home, determine of your chosen installer has aftercare covered. With system monitoring prompts, you’re going to have questions along the journey, you’ll want to feel supported.
Time is precious. If our process is too easy and you can’t make it to visit PSW before buying solar or batteries, at least you know we’ve got PSW Life Support ›
It’s optional to visit an organisation in person. However, in the digital age and ever-growing history of high-quality, successful remote assessment outcomes, the push for home consultations appears more of a concealment measure to suit smaller scale or business models with inferior structure beyond the point of sale. Holistic organisations welcome visitors as they are proud to entertain customer curiosities. Review the essential pre-installation, post-installation and aftercare bases for your assured ongoing energy investment security. Visiting PSW Energy before buying is always welcomed. We can’t wait to meet you. Visit PSW ›
Knowledge base.
Product features, self-help guides, and local updates. The PSW Knowledge Base offers your most comprehensive data-driven insight for the enthusiast dedicated to energy independence. Join us as we travel the world to bring you in-depth product knowledge for informed purchasing decision-making.
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